Privacy Policy

Who we are

This website is operated by Letters to Strangers Liberia ("L2SLiberia", "we"), a registered Liberian non-profit organisation based at Congo Town, Adjacent the New Chinese Embassy, Tubman Boulevard, Monrovia, Liberia. Tax Identification No. 501463377; Business Registration No. 053085784. You can contact us about privacy at liberia@letterstostrangers.org.

What information we collect on this website

• Information you send us. When you use the contact or partnership forms, we receive the details you enter, such as your name, email address, phone number, organisation and message.
• Technical information. Our hosting provider may keep standard server logs (such as IP address, browser type and pages visited) to keep the site secure and working. This website does not use advertising or tracking cookies.

How we use it

• To reply to your message and handle your request.
• To follow up on partnership, donation, media or training enquiries.
• To keep the website secure and prevent misuse.

We do not sell or rent your personal information. We share it only with the people in our team who need it to respond, with the service providers that operate our website and email (who process it on our behalf), or where the law requires it.

Please do not send sensitive health information through forms

Website forms are not designed for clinical or crisis communication. If you need support, call 9898, free, 24 hours a day.

Support services

Information shared with our counsellors through the 9898 hotline, the Mobile Clinic or our clinical services is treated as confidential. It is shared only when someone is at serious risk of harm, when a child is at risk of abuse, or when the law requires it. Reports we publish use anonymised, combined data so that no individual can be identified.

Photographs and stories

We ask for written consent before using any identifiable story, image or quote. Anonymity is our default and no child is identified in any form. If you appear in a photograph on this website and would like it removed, contact us.

How long we keep information

We keep enquiry messages only as long as needed to respond and to keep reasonable records of our work, and then delete them.

Your choices

You can ask to see, correct or delete the personal information you have sent us through this website by emailing liberia@letterstostrangers.org.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.